Course Description

Behavioral issues and conflict in the workplace are inevitable.  Whenever you have diverse groups of people working together daily, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals, and beliefs that may differ from that of their coworkers.  In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues, conflict, and incivility often result in loss of revenue, and productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Areas Covered:-

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• Role of performance management and evaluations
• Effective methods for supplying feedback
• Progressive discipline
• Investigating complaints
• Business Goals of an Investigation
• Conducting an investigation
• Appointing the right Investigator
• The interview process
• Importance of solid documentation
• Defining workplace incivility
• 3 major ways incivility manifests in your organization
• Impact of incivility in the workplace
• Forms of incivility
• Bullying
• Tips for enhancing and building civility
• Coping strategies
• Hiring for civility
• Practices for a healthy workplace

Why Should You Attend:-

It’s helpful to view behavioral issues, conflict, and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can’t imagine.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict, and incivility in their organization.

Who Will Benefit:-

• Senior Leadership
• Managers & Supervisor
• Operations Professionals
• Employees