Refund & Cancellation

Cancellations are allowed and accepted for Virtual live conferences only if the request to cancel is placed at least 72 hours before the scheduled time of the conference. Requests placed under 48 hours will not be accepted. Cancellations to webinars are refundable; only a small fee of $30 is deducted and used for processing the request.
If you cannot participate in a webinar you registered for, please let us know as soon as possible.

Participants can opt for substitution in place of cancellation to avoid the processing fee that comes with cancelling.
Substitution can either replace a webinar with another one at a different time or day or substitute the registered participant with another person taking their place.
Substitution is free, but we require a period for proper processing.

Substitution/Cancellation is not allowed if the attendee misses the scheduled session.
If the attendee or participant does not get webinar information due to issues like bounced emails, restricted emails, or any other system issues on the attendee or participant's end.
We do not offer refunds for on-demand webinars

If Humaanized cancels a webinar due to technical faults or related challenges, a 100% refund of the participation fees is done.
We do not offer any refunds in cases where a participant did not receive the webinar instructions and did not inform the customer services department. If a participant still needs to receive the login instructions, it is their responsibility to contact customer services at least 24 hours before the scheduled time of the webinar. Customer services can be reached at cs@humaanized.com by opening a ticket. Only then will we be able to do a follow-up and assist you.
No refund will be offered to participants who do not receive the login instructions due to a system or a technical glitch.

100% refund if the DVD is damaged during delivery or malfunctioning. The refund is subject to the participant submitting evidence.
100% refund if the DVD is missing or lost during delivery.