How To Manage Toxic Employees Without Fracturing Your Team

September, 09 2024

A strong manager can build a cohesive and successful team, just as a toxic employee can tear one apart. Most of us have encountered poisonous behaviours in the workplace, and we know how quickly they can disrupt the team’s morale, lower productivity, and create a less favourable environment. For employers, this presents a significant concern. A single toxic employee can influence overall job satisfaction, reduce team output, and ultimately impact the company’s bottom line.

Toxic employees do more than just cause friction; they disrupt the entire work atmosphere. Whether intentionally or not, they spread negativity, fuel conflicts, and make others uncomfortable. Their toxic behaviours can manifest in many forms, such as refusing to cooperate with colleagues, spreading rumours, or asserting dominance in harmful ways. Whatever the behaviour, it becomes clear that an employee has turned toxic when they start alienating or intimidating their peers. If unchecked, this behaviour can lead to a toxic workplace culture, diminishing employee satisfaction, loyalty, and productivity.

Though specific toxic behaviours may require tailored responses, here are some general strategies for  managing toxic employees effectively:

1. Approach with Empathy

When dealing with a toxic employee, begin with empathy and understanding. While the situation may be frustrating, taking the time to see things from the employee's perspective and remaining calm can lead to better outcomes for everyone involved. Sometimes, toxic behaviour may stem from personal issues or stress outside of work. In these cases, directing the employee to resources like an employee assistance program (EAP) or offering additional support can help resolve the issue.

2. Identify the Root Cause

Understanding why an employee is behaving in a toxic manner is vital to finding a solution. Some individuals may act out as a way to assert control, while others may be reacting to external pressures or feeling overwhelmed by their workload. Identifying whether the behaviour stems from personal stress or work-related issues will allow you to offer the correct type of support.

3. Offer Support and Training

In some cases, offering positive reinforcement or additional training can address the root cause of the problem. An employee who seems overly demanding may just be looking for recognition, while another who exhibits toxic behaviour may simply be unclear about their role. By adequately managing toxic employees and giving support and training, you may not only improve their behaviour but also show them that their disruptive actions won’t elicit the reaction they’re seeking.

4. Open Dialogue and Clear Communication

Regardless of the approach you take, the first step is always an open conversation. Listen to the employee’s perspective, but ensure they clearly understand why their behaviour is unacceptable. Provide straightforward explanations of the company's policies and the consequences of continued toxic behaviour. It’s also crucial to document these conversations to protect your organisation in case further action is needed.

5. Document Everything

If the behaviour persists and disciplinary action becomes necessary, documentation is essential. This not only safeguards your organisation but also ensures that the employee understands the seriousness of the situation. Keeping detailed records of discussions and incidents will protect both parties and lay a clear foundation for any actions that need to be taken.

6. Know When to Let Go

Managing toxic employees is never easy, but protecting your team and maintaining a positive work environment is your priority. If the employee shows no signs of improvement despite efforts to help, it may be time to consider termination. When this step becomes necessary, it’s important to remain compassionate and straightforward. Explain the reasons for the decision, focusing on how the behaviour violated company policies and impacted the team. This honest feedback can help the employee improve in future roles, even if they’re no longer a fit for your organisation.

In summary, addressing toxic behaviour in the workplace is challenging. Still, with the right approach—empathy, open communication, and a clear plan of action—you can protect your team, foster a positive work environment, and ensure the long-term productivity of your organisation.