HR 101 for New Managers and Supervisors

August, 23 2024

Human Resources (HR) is crucial in any organization because it hires, develops, promotes, and supports the right talent to meet the organization's goals. Human Resources (HR) is both a role and a department within an organization. As a role, HR involves processes and strategies to attract, develop, and retain employees who help the company succeed. As a department, HR handles activities like recruitment, onboarding, compensation, benefits, learning and development, performance management, employee relations, and employee exit or retirement.

HR is crucial for aligning the company’s goals with the needs and aspirations of employees. Through workforce planning, talent management, succession planning, and other best practices, HR professionals ensure the organization has the talent needed for long-term success. They enhance employee abilities by identifying skill gaps, creating training programs, and implementing performance management systems. Human Resources also refers to the employees in an organization. This perspective recognizes that employees are a company’s most valuable asset. Therefore, HR aims to create a supportive and engaging work environment that values employees’ contributions and well-being.

First-time manager training is crucial for helping new managers succeed. HR needs to assist them in understanding their new role, which focuses on developing other employees, many of whom were their coworkers.

Here’s a simple checklist for HR to consider when training first-time managers:

As a new manager, it's essential to realize that you have a lot to learn. Admitting that you don’t know everything can reduce stress and help you adapt to your new role. Talk to experienced employees and ask questions to show your eagerness to become an effective manager

• Connect with Employees: Getting to know your employees is crucial for building trust and easing the transition. Meet with each employee individually to discuss their job roles, goals, and interests. This helps you understand your team better and builds a solid foundation for collaboration
• Meet with Other Managers: Since managers often work on cross-departmental projects, it’s beneficial to introduce yourself to other department managers. Arrange informal meetings to build more robust communication and possibly find a mentor
• Listen to Employee Feedback: Encourage open discussions about employees' work and the company to evaluate their satisfaction. Consider using anonymous surveys to maintain privacy and show that you value their input. This can help you identify areas that need improvement
• Improve Your Leadership Skills: To prepare for your new role, take online courses in management or leadership. These courses can teach valuable skills like conflict resolution and productivity measures, which are essential for effective leadership
• Be Visible: Make yourself visible to your employees by taking small breaks throughout the day to have friendly conversations. This helps you connect with your team and build trust and respect
• Clarify Company Goals: Consult with your direct superior to understand how your team’s work aligns with company goals and what you can do to meet objectives. This ensures that your team is working towards the correct targets
• Evaluate Department Operations: Learn how your department operates, including payroll schedules, data storage, and communication channels. This will help you identify areas for improvement and processes that should remain unchanged
• Involve Employees in Changes: Before making any changes, consult with your employees to hear what they think. This will make them feel valued and ensure that the changes are productive. Use team meetings, email feedback, or individual meetings to gather their input
• Schedule Team-Building Activities: Engage with employees outside of work through activities like group dinners or bowling. This helps everyone feel comfortable with you and strengthens team relationships
• Establish Communication Practices: Help employees understand your communication style and preferences. For example, let them know they can enter your office anytime the door is open or set virtual office hours if you work from home
• Acknowledge Your Mistakes: Accept that you will make mistakes and use them as learning experiences. This shows the importance of accountability and can earn you more respect from your team
• Distinguish Between Emails and Meetings: Decide if a department meeting is necessary or if an email will suffice. Use meetings for important information requiring feedback and emails for announcements like system upgrades
• Trust Your Employees: Trust your employees to handle tasks, allowing you to focus on department goals and more significant issues. This also empowers your team to take on more responsibility

First-time managers face many new challenges and need HR's support to navigate them. Providing thorough training will equip them with the skills and confidence to become influential leaders.