Skills for HR Specialists: Conflict Mediation / Labor Relations / Talent Analytics

Course Description

The first part focuses on Employee Relations, giving participants practical techniques to manage performance, improve communication, and build strong, high-performing teams. You’ll learn strategies to handle behavior issues in a positive way, promote respect, and deal with different workplace dynamics. This section emphasizes creating a culture of accountability and engagement, helping HR specialists support both employee growth and overall organizational success.

The second part covers Talent Analytics, explained through real examples like Stay Interviews and insights from candidates who declined job offers. You’ll learn how to collect and understand employee data to discover what drives engagement, find risks to retention, and improve hiring strategies. This section shows how using analytics and meaningful conversations can lead to better workforce planning, reduce turnover, and create a workplace where employees want to stay and succeed.

The final part is about Conflict Mediation, an essential skill for every HR professional. Conflict happens in all organizations, but what matters is how it’s managed. You’ll learn how to find the real causes of disputes, tell the difference between surface-level disagreements and deeper issues, and use structured mediation methods to rebuild trust and accountability. Through the Conflict Resolution Process, you’ll explore how to assess problems, lead productive discussions, create win-win solutions, and ensure lasting resolution that strengthens workplace relationships.

Today’s HR specialists play many roles — they are mediators, strategists, data analysts, and trusted advisors. As organizations change, HR professionals must combine interpersonal, analytical, and leadership skills to stay effective. This comprehensive webinar, Skills for HR Specialists in the USA, brings together key techniques in Employee Relations, Talent Analytics, and Conflict Resolution. Through practical tools, real examples, and interactive sessions, you’ll gain useful insights to boost team harmony, drive engagement, and align workforce strategies with organizational goals.

Learning Objectives:-

• Use proven methods to improve employee relations and manage performance effectively.
• Conduct and analyze Stay Interviews and candidate surveys to discover engagement drivers and reduce turnover.
• Use Talent Analytics and feedback data to make better HR and retention decisions.
• Identify and solve workplace conflicts through structured mediation and communication.
• Build leadership confidence and credibility by combining data-driven and people-focused HR practices.
• Create a positive, cooperative, and compliant workplace that supports long-term success.

Areas Covered in the Session:-

• Basics of Employee Relations: how to manage performance, handle behavior issues, and strengthen team unity.
• Building a culture of trust, communication, and accountability at all levels.
• Using Talent Analytics to understand workforce trends, measure engagement, and spot retention risks.
• Using Stay Interviews and candidate feedback to find key motivators and boost satisfaction.
• Turning employee data and insights into real HR strategies.
• Applying the Conflict Resolution Process to identify root causes, mediate disputes, and rebuild relationships.
• Bringing together mediation, analytics, and employee relations to improve performance and company culture.

Why Should You Attend?

The ability to handle conflicts, retain great talent, and use data to make HR decisions is now essential for success. By attending this webinar, you’ll:

• Learn how to turn workplace conflicts into collaboration.
• Discover proven methods to improve employee retention using Stay Interviews and feedback analytics.
• Gain practical tools to analyze employee data for better workforce decisions.
• Strengthen your leadership and communication skills for today’s changing workplace.
• Gain insights that increase your value as an HR business partner and people strategist.